Introduction
This privacy notice (“Notice”) explains how we treat personal information processed on our customer platforms, what we collect when you visit our website, contact us by email, phone or through one of our social channels, or through other communications. It also explains what information we collect automatically when you visit our website and the information we collect when you use our services.
We act predominantly as a data controller for our customers. As such we are registered as a controller in the UK with the Information Commissioner’s Office (“ICO”), registration number ZB094898. As a business, we place great importance on ensuring the quality, confidentiality, integrity, and availability of the data we hold and in meeting our data protection obligations when processing personal data. We are committed to protecting the security of your personal data. We use a variety of technical and organisational measures to help protect your personal data from unauthorised access, use or disclosure.
We update this Notice from time to time in response to changes in applicable laws and regulations, to our processing practices and to the products and services we offer. When changes are made, we will update the date reviewed on our website.
What information do we process?
We process all information you provide to us via our website (“our site”), by telephone, email or otherwise. This includes information you provide when you register for our services as a client, enquire about a product or service, use one of the social media functions linked to our website, or when you report a problem with our website. The categories of personal data processed may include:
• Name
• Billing/Delivery Address
• Email address
• Telephone number(s)
• Date of Birth or Age Range
• Payment Details
• Onboarding documentation i.e. CV’s and identification documentation
Cookies
We use cookies to remember your preferences and improve your overall experience of our site.
Below is a list of the cookies we use and the purpose of use:
Session Cookies These enable you to carry out essential functions on our sites, such as maintaining log-in details for the session or a transaction, or to add to your basket and proceed to our checkout. They also help by minimising the need to transfer information across the internet. They are not stored on your computer and expire when you terminate your browser session or logout of certain areas. Our site creates a 32-character cookie, with the name htscallerid this is unique to the browser and URL.
Persistent Cookie We use Google Analytics to monitor how customers interact with our website we monitor this information to ensure you experience a smooth shopping journey further information can be found here: http://www.google.com/intl/en_uk/analytics/privacyoverview.html <
Third-party Cookie The only third-party cookie Ginger Ray Limited operate is the Google Analytics cookie (as above). For information, these are also referred to as ‘tracking Cookies’ and collect data such as your location, age, search trends, based on your online behaviour when you visit a website. These Cookies collect this information so that companies can provide you with custom advertisements these are the ads that appear on websites you visit and display content relevant to your interests. A third-party cookie can be set by a third-party server, such as an AdTech vendor, or via code loaded on the publisher’s website.
To learn more about Cookies, and what you can do to opt out of receiving them, please visit https://www.allaboutcookies.org
Purposes and bases for processing your personal data
Responding to correspondence from you: It is in our legitimate interest to process customer orders and relevant customer contact information and respond to enquiries made by telephone, email, social media channels or any other means including responding to prospect employees
Business management, forecasting and statistical purposes: It is our legitimate interest to identify areas for managing current business relationships, and develop our services for managing our business
Improving our website and the overall website visitor and user experience: It is our legitimate interest to allow analytics and search engine providers to help improve and optimise our website
Improving our website and the overall website visitor and user experience: We use cookies on our website with your consent
Prevention and detection of crime including money laundering, fraud, or other crimes: We have a legal obligation to report any such activity to the relevant authorities and regulators
Responding to suggestions and complaints in order to continually improve the services we provide: It is our legitimate interest to provide the best service to users of our website and to increase features in order to continually improve and expand the services we provide
Analyse and track use of our website for reporting and analytical purposes: It is our legitimate interest to monitor our website usage in order to continually improve the user experience
Sharing your information
On certain projects where large volumes of personal data are to be processed, we may engage the services of a third-party sub-processor. Any such third party will act under our written instructions and will adhere to strict data protection obligations, including the implementation of appropriate technical and organisational measures which meet the processing requirements of the GDPR.
We also use a third party for hosting infrastructure, website performance and management, error monitoring, support, and other functionality. The written contract in place between us and this third party provides for the maintenance of confidentiality, security, and integrity of the information we share with them.
Our website includes links to social media platforms (Pinterest, Twitter, Facebook, YouTube). Once you navigate away from our site via one of the links, the site may collect your IP address and may set a cookie on your device. When you use one of these links, you are sharing information to another website or service and this Notice will no longer apply. Please read the privacy notices provided by the particular service website you are directed to, before posting any personal information using these links.
Your rights
The GDPR provides you with certain rights in relation to the processing of your personal data, including to:
• Request access to personal data about you (a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are processing it lawfully.
• Request rectification, correction, or updating of any personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request personal data provided by you to be transferred in a structured, commonly used, and machine-readable format (“data portability”).
• Request erasure of personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove personal data where you have exercised your right to object to processing (see below).
• Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you (e.g., if you want us to establish its accuracy or the reason for processing it).
• Object to the processing of your personal data in certain circumstances. This right may apply where the processing of your personal data is based on the legitimate interests of Traverse.
Some of these rights are not absolute and are subject to various conditions under applicable data protection and privacy legislation, laws, and regulations to which we are subject. If at any time you decide that you no longer wish to be contacted for marketing purposes, or if you would like to exercise any of your rights as set out above, you can contact us at [email protected].
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
In addition to the above, please note that you have the right to make a complaint at any time to the Information Commissioner’s Office if you are concerned about the way in which we are handling your personal data.
Data retention period
At the end of the retention period, your personal data will be securely deleted in accordance with our Personal Data Retention and Destruction Policy.
Contact
You can contact us in relation to data protection and this privacy notice by emailing [email protected]